Jonathan’s ACC complaint

Jonathan used the Arizona Corporation Commission’s consumer complaint form around 1 May 2025 to make this comment:

Last May, Arizona Public Service cut off electricity to my mother, Sun City West resident Kate Korman, while temperatures were in the 90s. Within a few days the heat killed her; I suspect but do not know for sure that she died the very first day.

My brother and I learned only in the last couple of weeks that this was not some weird fluke; it reflects a policy which has killed before will kill again. I cannot understand how you can allow utilities to cut off service in temperatures hot enough to kill.

My mother could afford the bill, and all her other bills were paid. I strongly suspect that after a glitch broke autopay from her bank, she did not understand that her bill was past due. APS has said publicly that they attempted to contact her, but I cannot understand how you can allow utilities to cut off life-saving service without DIRECT CONTACT.

I must also admit that I am not sanguine about ACC’s willingness address these concerns, given the X/Twitter exchange which my brother had with your Vice Chair, Nick Myers. I hope that other Commissioners are more humane:

https://www.APSKilledMyMom.com/resources/myers